Returns

We are happy to accept returns on unused,full-price items that is in original condition and packaging within 14 business days of delivery date. All sales are final thereafter.

  • Send a request to Customer Care and obtain your unique Return Authorization Number (RMA) # and prepare your item for shipping via a trackable postal or courier service. Return shipping is to be borne by customer.

  • You may drop off the item at our studio during business hours with confirmation from our Customer Care team.

  • Kindly include a copy of your invoice and completed Return Form for processing.

  • We are not responsible for any damaged, lost or stolen merchandise incurred during return shipping.

  • Returns should be posted out within 7 days of receiving your RMA # or it may not be processed. It is recommended to provide tracking information once available.

  • Items not received in original condition may incur a restocking fee to compensate the damaged or missing packaging.

  • All approved refunds will be processed to your original mode of payment. Please allow up to 10 working days for your refund to process.

  • We reserve the right to refuse any returned item that does not meet our return policies.


Final Sale

 

All purchases on sale and discounted items are final unless faulty. Due to hygiene concerns, all hair and pierced jewellery are also final sale. We regret to inform that we are unable to process any returns or exchanges during sale periods.

If you have received a faulty and unusable item, please send us a request within 2 days of delivery date. All sales are final final thereafter. A replacement (subjected to stock availability) or refund will be issued within 3 to 5 working days.


Prepaid Returns

 

We are happy to offer an alternative and more reliable return shipping method for domestic returns to ensure the safety and condition of your item via our own courier partner, SF Express. This option allows you the ease of returning your item without worry and is strictly nonrefundable and nontransferable to another order. A shipping label will be sent to you when you get in touch with us on your return.


Exchanges

 

We suggest that you place an order for the new item before returning your original purchase as we cannot guarantee stock levels.


Faulty Returns

 

We sincerely apologise if we sent you a defective or incorrect item. You may request for a  replacement within 7 days of delivery date as long as it is unused and in the same condition you received it in. All sales are final thereafter.

  • Send a request to Customer Care stating your order number and include clear photographs of the defect; or product name, size and color of the incorrect item received.

  • Retain proof of postage for reimbursement (up to $5 for local returns and $25 for international returns).