We are happy to accept returns on unused, full-priced items that is in original condition and packaging within 14 business days of delivery date. All sales are final thereafter.
Send a request to Customer Care and obtain your unique Return Authorization Number (RMA) # and prepare your item for shipping via a trackable postal or courier service. Return shipping is to be borne by customer.
Alternatively, you may drop off the item at our studio during business hours with confirmation from our Customer Care team.
Kindly include a copy of your invoice and completed Return Form for processing.
We are not responsible for any damaged, lost or stolen merchandise incurred during return shipping.
Returns should be posted out within 7 days of receiving your RMA # or it may not be processed. It is recommended to provide tracking information once available.
Items not received in original condition may incur a restocking fee to compensate damages or missing packaging.
All approved refunds will be processed as store credits from April 2019, valid up to six months. Please allow up to 7 working days for your refund to process.
Original shipping costs are non-refundable.
We reserve the right to refuse any returned item that does not meet our return policies.
We suggest that you place an order for the new item before returning your original purchase as we cannot guarantee stock levels.
All purchases on sale and discounted items are final unless faulty. Due to hygiene concerns, all hair and pierced jewellery are also final sale. We regret to inform that we are unable to process any returns or exchanges during sale periods.
If you have received a faulty and unusable item, please send us a request within 2 days of delivery date. All sales are final final thereafter. A replacement (subjected to stock availability) or refund will be issued within 3 to 5 working days.
We sincerely apologise if we sent you a defective or incorrect item. You may request for a replacement within 7 days of delivery date as long as it is unused and in the same condition you received it in. All sales are final thereafter.
Send a request to Customer Care stating your order number and include clear photographs of the defect; or product name, size and color of the incorrect item received.
Retain proof of postage for reimbursement (up to $5 for local returns and $25 for international returns).
We are happy to extend a limited warranty of up to 30 days from date of purchase on full-priced items. Please understand that we are not be able to provide any further assistance thereafter.
The 2 conditions under which the warranty can be effective are as follows:
Unnatural wear & tear that affect the wearability and functionality of the shoes (e.g. breakage or detachment of any part of the shoe), as ascertain by a local cobbler/shoe smith. Reimbursement for repairs up to $25 can be covered with proof of receipt. Kindly note that this excludes aesthetic defects.
Send a request to Customer Care stating your order number and include a detailed description and clear photographs of the wear & tear and an image of the receipt for repair within 30 days from date of purchase.
If you experience any quality or manufacturing concerns, please get in touch so that we can assess the condition of your shoes and collect useful information to help improve our production process. We will advise on the course of action depending on the extent of damage.
Send a request to Customer Care stating your order number and include a detailed description, personal recount and clear photographs of the damage within 30 days from date of purchase.