Returns

 

We are happy to accept returns on unused,full-price items that is in original condition and packaging within 14 business days of delivery date. All sales are final thereafter.

  • Send a request to Customer Care and obtain your unique Return Authorization Number # and prepare your item for shipping via a trackable postal or courier service. Return shipping is to be borne by customer.

  • Kindly include a copy of your invoice and completed Return Form for processing.

  • We are not responsible for any lost or stolen merchandise incurred during return shipping. It is recommended to provide tracking information once available.

  • A standard restocking fee of 10% is applicable on all footwear. Items not received in original condition may incur a higher restocking fee to compensate the damaged or missing packaging.

  • All approved refunds will be processed to your original mode of payment within 5 to 7 working days.

  • We reserve the right to refuse any returned item that does not meet our return policies.

  • The following items are not eligible for returns or exchanges: hair, earrings, wabi-sabi and sale items.


Prepaid Returns

 

We are happy to offer an alternative and more reliable return shipping method to ensure the safety and condition of your item via our own courier partner, SF Express. This option allows you the ease of returning your item without worry and is strictly nonrefundable and nontransferable to another order. The standard restocking fee still applies on all Prepaid Return. A shipping label will be sent to you when you get in touch with us on your return.


Exchanges

 

We suggest that you place an order for the new item before returning your original purchase as we cannot guarantee stock levels.


Faulty Returns

 

We sincerely apologise if we sent you a defective or incorrect item. You may request for a  replacement within 7 days of delivery date as long as it is unused and in the same condition you received it in. All sales are final thereafter.

  • Send a request to Customer Care stating your order number and include clear photographs of the defect; or product name, size and color of the incorrect item received.

  • Retain proof of postage for reimbursement (up to $5 for local returns and $25 for international returns).