Delivery Information

It may take between 2 to 3 working days for us to prepare your order for shipping. You will be notified by email once your order has been dispatched. All orders ship from Singapore.


Self-collection

Please note that we are currently unable to accept any self-collection orders.


Local Delivery

Once your order has been dispatched from our studio, it will take 1 to 2 working days to reach you via Roadbull or SF Express courier services. Enjoy complimentary local courier delivery on us during this period!

Exclusions apply to all accessories and selected homeware which will ship complimentary via normal mail and take 3 to 5 working days to reach you.


International Delivery *Updated*

All international parcels will take between 3 to 14 working days for delivery using trackable shipping services provided by Aramex, Fedex or UPS services depending on your location. Shipping prices are calculated based on volumetric weight.

| 24 July 2018 | We have updated our new shipping rates to all destinations for more accuracy and cost savings. Enjoy up to 30% off original shipping rates with our courier partner, DHL for a limited time! Also, economical options via Aramex and Fedex are available to select destinations.

Countries we ship to: Malaysia, Indonesia, Thailand, Hong Kong, Korea, Japan, Australia, New Zealand, United Kingdom, United States of America & Canada.

If you don't see your country listed above or at checkout, feel free to reach out to Customer Care for assistance.


Customs Charge, Tax and Duties

Please be aware that customs charge, tax and duties may apply to shipments outside Singapore. If you do not receive your order in expected delivery time, please check your post or with your local post office for any customs notice. We will not cover any customs charge, taxes and duties applied to your shipment. We will not be responsible for your package being held by customs.


Return

We are happy to accept returns for unused item that is in original condition and packaging, postmarked within 14 days of receiving your item. Unfortunately, we cannot offer you a refund or exchange after the days stated above. 

To start your return, send a request to Customer Care. Prepare your item for shipping via a trackable and reliable postal or courier service. Please note that we will not be responsible for any lost or damage during return shipping. Attach a copy of your invoice or order email confirmation with your return or it will not be processed. Return shipping is to be borne by the sender.

A standard restocking fee of 10% is applicable on all returns. Items not received in original condition may incur a higher restocking fee to compensate the damaged or missing packaging. All approved refunds will be processed to your original mode of payment within 3 to 5 working days.

The following items are not eligible for returns or exchanges: hair items, hats and earrings. All sale and wabi-sabi items are also final.

Prepaid Return *New*

We are happy to offer an alternative and more reliable return shipping method to ensure the safety and condition of your item via our own courier partner, SF Express. This option allows you the ease of returning your item without worry and is strictly nonrefundable and nontransferable to another order. The standard restocking fee still applies on all Prepaid Return. A shipping label will be sent to you when you get in touch with us on your return.


Exchanges

We suggest that you place an order for the new item before returning your original purchase as we cannot guarantee stock levels.


Defective & Incorrect Items

We sincerely apologise if we sent you a defective or incorrect item.

We will be glad to replace the item for you as long as it is unused and in the same condition that you received it to be eligible for a return. Kindly retain any proof of postage for reimbursement.

Kindly send a request to Customer Care postmarked within 7 days of receiving your item.

1. Order number,
2. clear photographs of the defect; or product name, size and colour of the incorrect item received.